Research Help

What is Research Help?

KPU Librarians are here to help you at any stage of your research process. Librarians can help you explore your topic, search and evaluate sources, and recommend resources for the information or research you seek.

Modes of Assistance

There are several ways you can connect with KPU Librarians. Don't know which mode to use? Don't worry, just Ask Us, and we will direct your inquiry accordingly.

Need your answer in a hurry? If AskAway is in session, it is usually the quickest mode of service.

No matter how you contact us, we will always answer your questions or direct you to the right service point. Just ask! 

AskAway Chat

Start a chat
Ideal for quick questions about the library, on-the-go research help, learning core library research skills including finding library materials, evaluating resources, citation basics. AskAway chat is also well suited for students who need assistance promptly.

AskAway Chats are staffed by KPU Librarians as well as other librarians and library staff from BC post-secondary institutions. Never AI!

Visit or Ask Us and click on the chat box to start a chat. 

Research Help Desk

Research Help Desk Hours
KPU Librarians can be found at each of our Research Help Desks at our campus libraries for in-person library and research help. They can help with any library or research question you may have, although they might refer you to your liaison librarian if you require specialized knowledge. No librarian at the Research Help Desk? Inquire at the Library Service Counter and they will find a librarian to help you. 

A Librarian is available at our Research Help Desks from 11am - 3pm, Monday through Friday. At Surrey campus library, our librarians are available from 10am - 4pm Monday through Thursday.  

Research Appointment

Book an appointment
You can schedule a research help appointment with a librarian in-person or online. Appointments are ideal for students who anticipate their research need is specialized or if you need help developing your search. That might mean researching a specific subject area or topic, learning to use a specialized eresource, or seeking specific sets of data. Find your Liaison Librarian at Contact Your Librarian and click 'Book an Appointment' beneath their profile. You may also email them directly to set up a time and mode to meet.

Email your Liaison Librarian

Email your Liaison Librarian
Liaison Librarians are experts in the resources in your subject area. If you have a subject specific question about a resource, topic, or research need, Contact your Librarian directly. Emails will typically be answered within two business days.

Learn to Research On Your Own

If you prefer to follow online guides and self-teach, or need a reference to consult, we have several online resources that teach students research basics. 

KPU Library Research Tutorial

A Moodle course coming soon in Spring 2024! 

Doing Research: A Student's Guide to Finding and Using the Best Sources

An Open Educational Resource with a module-based approach to learning research skills built in Pressbooks.

Research Help LibGuide

This website is self-led and takes students though the process of library research, step-by-step. It features videos, instructions, and recommended resources.

Related Information

  • FAQs

    Looking for a quick answer? Check out our Frequently Asked Questions for answers to our most popular inquires.

  • Library Instruction

    Are you a KPU instructor and want to help your students learn how to research? We offer instruction support, class visits, and more.

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